Custom and perishable products
Confirmed custom orders are prepared specifically for you and generally cannot be returned because of a change of mind, personal taste preference or a detail already approved during confirmation.
If something is not right
Contact Sweet Afters as soon as possible—ideally on collection or delivery—with clear photographs and your order reference. Please keep the product available while we assess the concern.
Where we confirm a significant fault attributable to us, the appropriate remedy may be a replacement, partial refund, credit or full refund depending on severity and practical timing.
What refunds do not cover
We cannot normally refund damage caused after handover, incorrect storage or transport, delays outside our reasonable control, or differences inherent to handmade work that do not materially affect the agreed design.
Let’s talk it through.
Contact the bakery before placing your request and we’ll clarify anything relevant to your order.
Contact Sweet Afters